By accessing this platform, browsing our catalog, or placing an order, you agree to comply with and be bound by the following commercial terms and conditions.
1. Product Authenticity & Handcrafted Characteristics
All items showcased across our boutique are produced in limited atelier batches:
- Material Integrity: Pieces are constructed using medical-grade 316L stainless steel cores, genuine mineral facets, and artisan crystal elements as described on respective product pages.
- Handcrafted Nuances: Due to individual hand-assembly, minor organic variations in gemstone facet cuts, wire curvature, and bead arrangement are normal characteristics of handmade jewelry art.
- Order Confirmation: Order submission constitutes an offer to purchase. An automated order receipt is generated immediately upon placement, followed by dispatch tracking confirmation.
2. Pricing, Currency & Payment Terms
Financial transactions are governed by transparent pricing standards:
- Currency: All catalog prices and shipping rates are denominated in Pakistani Rupees (PKR).
- Supported Payment Channels: We accept nationwide Cash on Delivery (COD) as well as direct digital/banking transfers.
- Price Revisions: Product prices, promotional discounts, and catalog availability are subject to adjustment without prior notice. Confirmed active orders will not be subjected to retroactive price changes.
3. Shipping, Handling & Transit Integration
Logistical operations conform to our verified delivery framework:
- Schedules & Cutoffs: Orders are processed Monday through Saturday with a daily cutoff of 3:00 PM PKT. Handling ranges from 1 to 7 business days, followed by 1 to 3 business days of courier transit as outlined in our Shipping Policy.
- Recipient Responsibility: Buyers are responsible for providing complete, accurate street addresses and active contact phone numbers. Couriers will attempt doorstep handover per standard carrier protocols.
4. Returns, Restocking & Non-Exchange Policy
Customer returns are governed exclusively by our dedicated protocols:
- Return Window: Return requests must be initiated within 2 days (48 hours) of confirmed delivery for eligible, brand-new items per our Return Policy.
- Exchanges: We do not facilitate direct design or product exchanges.
- Restocking Assessment: A standard 20% restocking fee applies to all approved non-defective returns, with refunds issued within 7 business days as specified in our Refund Policy.
5. Intellectual Property & Brand Assets
All content published on this platform—including brand trademarks, digital photography, layout design elements, editorial text, graphics, and proprietary software scripts—is the exclusive intellectual property of Luminellic. Unauthorized reproduction, modification, scraping, or commercial exploitation is strictly prohibited.
6. Governing Law & Customer Support
These terms and all related transactions are governed by the applicable commercial laws of Pakistan. For formal contractual inquiries or order assistance, please reach out via our Live Support Desk or visit our Contact Page.