✦ CLIENT CONCIERGE & HELP CENTER

Frequently Asked Questions

💎 ✦ Jewelry & Quality

Yes, absolutely. Every core chain, charm, and setting is forged from medical-grade 316L stainless steel. Unlike brass, copper, or alloy fashion jewelry, 316L steel does not oxidize, rust, turn green, or fade when exposed to tap water, ocean saltwater, pool chlorine, gym sweat, or perfumes.

Yes! Medical-grade 316L stainless steel is 100% hypoallergenic, nickel-free, and lead-free. It will never cause skin irritation, itching, or allergic breakouts, even when worn 24/7.

All Luminellic bracelets and necklaces feature a built-in 2-inch surgical steel extender chain. This allows you to effortlessly tighten or loosen the fit between 6.5″–8.5″ for bracelets and 16.0″–18.0″ for necklaces to match your wrist or neckline.

Yes! If you have a petite wrist or need extra length, simply write your preferred measurements in the Order Notes during checkout, or message us on WhatsApp with your Order ID at zero additional charge.

📦 ✦ Shipping & Delivery

Orders within major cities (Karachi, Lahore, Islamabad, Rawalpindi) typically arrive in 2 to 3 business days. Deliveries to other cities and regional areas arrive in 3 to 5 business days via express courier partners.

Yes, Cash on Delivery is available nationwide across all major cities and towns throughout Pakistan.

Standard express courier delivery is a flat PKR 300 nationwide. We offer Free Express Shipping on all orders of PKR 5,000 and above.

As soon as your parcel ships, you will receive an SMS and email notification with your tracking number. You can also visit our Track Order page anytime to check real-time status.

✦ Care & Packaging

Every order arrives in our signature aesthetic unboxing parcel featuring a soft pink velvet keepsake pouch, an artisan thank-you card, care tips, and cute keepsake stickers.

After prolonged exposure to ocean saltwater or swimming pools, simply rinse your piece with fresh tap water and buff dry with a soft microfiber or cotton cloth. Store in your keepsake pouch when traveling.

Yes! If your order is a gift for someone special, write your message in the checkout notes. We will handwrite it on a cute floral card and pack it with extra love.

🔄 ✦ Returns & Exchanges

We offer a hassle-free 7-day replacement and exchange guarantee if your piece arrives damaged or has a manufacturing defect. Simply contact our support concierge within 7 days of delivery.

Send a quick photo of the parcel to our WhatsApp Concierge at +92 300 1439854 or email us. We will immediately dispatch a fresh replacement free of charge.

✦ LUXURY SANCTUARY

Crafted for Your Peace of Mind

Every order comes with our studio promise of everyday durability and keepsake presentation.

100% Waterproof Stainless Steel

316L Surgical core that never rusts, fades, or turns green from pools or sweat.

Keepsake Unboxing Pouch

Every piece arrives in our signature velvet pouch with keepsake stickers.

7-Day Replacement Guarantee

Hassle-free studio exchange if your order arrives damaged or defective.