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Approved refunds are processed within 7 business days following physical receipt and successful quality verification of your returned item.
1. Refund Processing & Disbursement Timeline
Our financial disbursement workflow follows standard verification protocols:
- Inspection Window: Returned merchandise is inspected within 24 to 48 hours of physical delivery at our central receiving facility.
- Approval Notification: An official confirmation status update is sent via email/SMS immediately upon completion of the inspection.
- Disbursement Schedule: Once approved, the funds are released within 7 business days.
2. Settlement Methods by Payment Type
Refunds are remitted according to the initial transaction method:
| Initial Payment Method | Refund Settlement Channel | Posting Window |
|---|---|---|
| Cash on Delivery (COD) | Direct Domestic Bank Transfer (IBAN) / Easypaisa / JazzCash | 1 – 3 business days after approval |
| Debit / Credit Card (Online) | Original Card Reversal / Merchant Gateway Refund | 5 – 7 business days (subject to issuer bank) |
| Direct Bank Transfer | Reversal to Originating Account Number | 1 – 2 business days after approval |
3. Deductions & Non-Refundable Charges
To ensure fair operational standards across all orders:
- Restocking Assessment: A standard 20% restocking fee is calculated on the item's purchase price and deducted from the gross refund total for all non-defective returns.
- Forward Shipping Charges: Original courier postage fees (PKR 300.00 standard nationwide shipping) are non-refundable.
- Return Postage: Carrier costs incurred for mailing items back to our facility are borne by the customer and are not reimbursable.
4. Order Cancellations & Pre-Dispatch Reversals
Orders may be cancelled prior to warehouse dispatch without penalty:
- Pre-Dispatch Cancellation: If a cancellation is requested before the order is handed over to the courier (prior to our daily 3:00 PM PKT cutoff), a 100% full refund (including any prepaid shipping) is issued with zero restocking deductions.
- Post-Dispatch Cancellation: Once a parcel has received an Airway Bill (AWB) and entered the courier stream, the shipment must be processed through our standard Return Protocol upon arrival.
5. Damaged, Defective, or Mismatched Items
If an item arrives with verifiable manufacturing flaws or damage sustained in transit:
- Please submit digital photo or video documentation to our support team within 48 hours of delivery.
- Verified defective claims qualify for a 100% complete refund without any 20% restocking fee deductions.
6. Settlement Inquiries & Assistance
If your refund has been approved but has not posted to your account after 7 business days, please contact our finance desk via our Live Support Desk or write to us through our Contact Page with your Order ID and banking details.