Effective Date: November 1, 2023
1. Introduction
Welcome to Luminellic.com (the “Service”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our Service, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Service.
2. Acceptance of Terms
By using our website, you signify your acceptance of these Terms. We may update or revise these Terms periodically. Any changes will be posted on this page, and your continued use of our Service constitutes acceptance of such changes. It is your responsibility to review these Terms periodically to stay informed of any updates.
3. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data. Your use of our Service signifies your acceptance of our Privacy Policy.
4. Use of Service
4.1 Eligibility
You must be at least 18 years old to use our Service. By using our Service, you represent that you meet this age requirement.
4.2 Account Responsibility
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account.
4.3 Prohibited Activities
You agree not to engage in any activities that are illegal, fraudulent, or harmful to the Service or its users. This includes, but is not limited to, transmitting malware, engaging in harassment, or attempting to interfere with the proper functioning of the Service.
5. Orders and Purchases
5.1 Order Confirmation
Upon placing an order through our website, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch your items.
5.2 Order Dispatch and Delivery
For detailed information on dispatch times, delivery charges, and procedures, please refer to our Delivery Policy.
6. Cancellation, Return, and Refund Policy
6.1 Order Cancellation
You may cancel your order before it has been dispatched. To do so, contact us immediately at [email protected] with your order number and cancellation request. If the order has not yet been dispatched, we will process your cancellation and issue a full refund. Orders cannot be canceled once dispatched.
6.2 Return Eligibility
Products may be returned within 3 days of delivery if you are not satisfied, provided they are in their original condition and undamaged. Returns will not be accepted after 3 days from the delivery date.
6.3 Return Process
To initiate a return, contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization and shipping address. Ensure you obtain a return authorization before sending any product back.
6.4 Return Shipping
You are responsible for the cost of return shipping. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total refund amount.
6.5 Refund Eligibility and Process
Refunds are issued only after we receive and inspect the returned item to ensure it meets our return policy conditions. Refunds will be processed to the original payment method. For credit card payments, it may take 5 to 10 business days for the refund to appear on your statement.
6.6 Late or Missing Refunds
If you have not received your refund after the specified processing time, check your bank account, contact your credit card company, and then contact your bank. If you still have not received your refund, please contact us for assistance.
6.7 No Exchanges
We do not offer exchanges. Our policy provides for cancellations, returns, and refunds only.
For comprehensive details, please review our Cancellation, Return and Refund Policy.
7. Delivery Partners
7.1 Responsibilities
Our delivery partners are expected to ensure timely delivery and handle products with care. For detailed obligations and consequences for delivery partners, please review our Delivery Partners Policy.
7.2 Breach of Policy
Any breach of our Delivery Partners Policy may result in termination of the partnership and possible financial penalties.
8. Intellectual Property
All content, trademarks, and other intellectual property on our website are the property of Luminellic or its licensors. You may not use, reproduce, or distribute any content from our website without our prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Luminellic shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Service. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
10. Indemnification
You agree to indemnify and hold harmless Luminellic, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or related to your use of our Service or any violation of these Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our Service shall be subject to the exclusive jurisdiction of the courts in Pakistan.
12. Termination
We reserve the right to terminate or suspend your access to our Service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to the Service or its users.
13. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email: [email protected]
Phone: +923407872170
14. Links to Policies
For your convenience, here are links to our detailed policies: