Effective Date: November 1, 2023
1. Introduction
This Delivery Policy applies to all products purchased through our website, Luminellic.com. By placing an order, you agree to adhere to the terms set out in this Delivery Policy.
2. Order Confirmation
Upon placing an order, you will receive an email confirmation. This confirmation acknowledges receipt of your order but does not signify acceptance. Acceptance occurs when we dispatch your items.
3. Dispatch Time
Orders will be dispatched within 3 to 5 business days of placement. You will receive an email notification once your items have been dispatched.
4. Delivery Time
After dispatch, please allow 5 to 7 business days for delivery. Delivery times are estimates and commence from the date of shipping, not from the date of order.
5. Delivery Charges
A flat rate of 200 PKR applies to all deliveries nationwide. This charge will be added to your order at checkout.
6. Delivery Area
We deliver to all areas across Pakistan. If you are uncertain whether we deliver to your area, please contact us for confirmation.
7. Delivery Status
Track your delivery status via the link provided in your dispatch confirmation email.
8. Failed Deliveries
In case of a failed delivery attempt, the courier will leave a note with instructions on how to collect your product or arrange a re-delivery.
9. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, contact us immediately for resolution.
10. Contact Us
For any questions related to our Delivery Policy, please reach out to us at:
Email: [email protected]
Phone: +923407872170