Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Company
Luminellic is a prominent Pakistani brand founded in 2023, specializing in handcrafted jewelry and accessories that beautifully blend creativity and quality. Our mission is to infuse everyday life with a touch of magic through unique designs.
The CEO of Luminellic is Syeda Zukhruf Bukhari. Her vision and leadership drive the brand’s commitment to creating enchanting jewelry that resonates with dreamers.
Yes, Luminellic is the first officially verified merchant on Pinterest from Pakistan. This recognition allows us to showcase our unique products and engage with customers in an authentic way.
Luminellic proudly holds the title of the first officially verified merchant on Pinterest from Pakistan. This achievement showcases our dedication to quality and authenticity, enabling customers to shop confidently.
Our mission is to create high-quality, handcrafted accessories that infuse everyday life with beauty and joy. We believe in the transformative power of fashion and art.
Yes, we offer customization options on selected products. Customers can create personalized pieces that reflect their unique style. Please visit our website for more details on customization.
We prioritize quality through meticulous craftsmanship and by sourcing premium materials for all our products. Each piece undergoes thorough inspection to meet our high standards.
To stay informed about our latest collections and exclusive offers, follow us on our social media channels and subscribe to our newsletter on our website.
If you need to swap an item
Customer Service
Luminellic offers multiple shipping options, including standard and express delivery. Shipping costs and estimated delivery times will be provided at checkout based on your location.
After placing an order, you will receive a confirmation email with tracking information. You can also track your order through the “Order Tracking” section on our website.
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 3 days for a full refund, provided the items are in their original condition.
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For any inquiries or assistance, you can reach our customer support team via the contact form on our website or call us directly at +923407872170.
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Check our shipping policy for more details.
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Yes, at Luminellic, we are committed to sustainability. We strive to use environmentally friendly materials and practices in our production process.
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist you in resolving the issue and ensure you receive the correct product.