Effective Date: November 1, 2023
1. Introduction
This Cancellation, Return, and Refund Policy outlines the terms and conditions for canceling orders, returning products, and receiving refunds for purchases made through Luminellic.com (the “Service”). By placing an order, you agree to adhere to the terms set forth in this policy.
2. Order Cancellation
2.1 Cancellation Before Dispatch
You may cancel your order at any time before it has been dispatched. To initiate a cancellation, please contact us immediately at [email protected] with your order number and request for cancellation. We will confirm the cancellation and issue a full refund if the order has not yet been dispatched.
2.2 Non-Cancellation Items
Certain items, such as custom-made or personalized products, may not be eligible for cancellation. This information will be specified at the time of purchase.
2.3 Cancellation After Dispatch
Once an order has been dispatched, it cannot be canceled. If you wish to return the product after delivery, please refer to our Return & Refund Policy below.
3. Return Policy
3.1 Return Eligibility
Products may be returned within 3 days of delivery if you are not satisfied, provided they are in their original condition and undamaged. Returns will not be accepted after 3 days from the delivery date.
3.2 Return Process
To initiate a return, contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization and shipping address. Please ensure you obtain a return authorization before sending any product back.
3.3 Return Shipping
You are responsible for the cost of return shipping. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total refund amount.
4. Refund Policy
4.1 Refund Eligibility
Refunds will be issued only after we receive and inspect the returned item to ensure it meets our return policy conditions.
4.2 Refund Process
Refunds will be processed to the original payment method. For credit card payments, it may take 5 to 10 business days for the refund to appear on your statement.
4.3 Late or Missing Refunds
If you have not received your refund after the specified processing time, check your bank account, contact your credit card company, and then contact your bank. If you still have not received your refund, please contact us for assistance.
5. No Exchanges
We do not offer exchanges. Our policy provides for cancellations, returns, and refunds only.
6. Legal Actions
6.1 Dispute Resolution
Any disputes arising from cancellations, returns, or refunds will be resolved in accordance with the governing laws specified in our Terms and Conditions. We encourage you to contact us directly to resolve any issues amicably before seeking legal remedies.
7. Contact Us
For any questions regarding cancellations, returns, or refunds, please contact us:
Email: [email protected]
Phone: +923407872170
8. Changes to This Policy
We may update this Cancellation, Return, and Refund Policy from time to time. Changes will be posted on this page. We encourage you to review this policy periodically to stay informed of any updates.